How can we help?
Please visit our FAQ below and if you still need help please contact us
Frequently asked questions:
Orders & Shipping & Returns
Your order is processing until we send an email confirming it has been shipped. Once you receive your email with the tracking number you can track your order.
Our standard shipping is 3-7 days depending on the destination; however East Coast orders usually get delivered within 1-2 business days. We ship from our hometown New York City.
Shipping is FREE on orders over $49, and a flat rate of $7.50 on orders under $49. We do not ship to P.O boxes, APO/FPO addresses, or internationally.
Create an account and become a Fourrie Friend and you get gifts with each order and much more!
You can cancel your order BEFORE it has shipped by emailing us at hello@fourrie.com with your order number. Once you receive a shipment conformation your order cannot be canceled.
We are happy to accept returns on all unopened, unused products within 14 business days of the day of purchase. If you wish to return your order please email us at hello@fourrie.com with your order number and reason for cancelation.
Please contact us at hello@fourrie.com with your order number and we will be happy to assist you.
Please take pictures of the damaged item/s and the package and email them to hello@fourrie.com and we are happy to replace your items at no additional cost.
Promotions
At Checkout, simply type the code into the “Promo Code” box then, click the “Apply” button. All promotion codes can only be used once. Check Fourrie’s terms and conditions found on the email or mailer you received.
Yes they do. Please check Fourrie’s terms and conditions found on the email or mailer you received.
Please contact us at hello@fourrie.com
Unfortunately as we do not participate in drop shipping we do not accept manufacturer’s coupons.
Fourrie Friend Loyalty Program & Referrals
We are excited you asked! Please click on the human icon a the top right of the screen and you will be directed to create an account.
The sky is the limit! You get free gifts with each order, as well as a birthday gift (if you provide your birthday when creating an account). On top of that you get cash back for every dollar you spent, for opening an account, for leaving a review, for following us on Instagram and for tagging your friends in a post about Fourrie on Instagram. And the best part: you get invited to all the fun events we host and co-host! Visit our Fourrie Friend page for more information.
Cash back from your order gets applied to your next order. Each 100 points are equivalent to $1 cash back which gets automatically applied. If there was an error and you believe you did not receive your cahs back, please contact us at hello@fourrie.com with your order number.
Product questions
We are happy to send you samples of up to 3 products of your choice for you to try before you purchase a full-size product. Please add Samples to your card and in the notes write the product/s you would like to try. If you write more than 3 products we will automatically take the first 3. The samples are FREE, you will only have to pay a $3 flat rate shipping.
Yes! We pride ourselves of having dug really deep to find not only the most effective, but also the purest all natural dog-grooming products available in the USA.
Our Product Match 3 min quiz is the best way to know what exactly would work for your pup!
We are happy to help! Please contact us at hello@fourrie.com and we will make sure your pup stays happy & healthy .
Find Your Dog's Be Skin&Coat-Care Match
Tell us about your pup, and our experts will help you create your pup's best beauty & wellness routine.
