What is the status of my order?

Your order is processing until we send an email confirming it has been shipped. Once you receive your email with the tracking number you can track your order.

What are the shipping charges?

Shipping is FREE on orders over $35, and a flat rate of $6.50 on orders under $35. We do not ship to P.O boxes, APO/FPO addresses, or internationally 

Can I cancel or change my order?

You can cancel your order BEFORE it has shipped by emailing us at with your order number. Once you receive a shipment conformation your order cannot be canceled. 

How quick can I receive my order?

Our standard shipping is 3-7 days depending on the destination; however East Coast orders usually get delivered within 1-2 business days. We ship from our hometown New York City.

What is your return policy?

We are happy to accept returns on all unopened, unused products within 14 business days of the day of purchase. If you wish to return your order please email us at with your order number and reason for cancelation. 

What is the best product for my dog?

Our Product Match 3 min quiz is the best way to know what exactly would work for your pup!


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