HOW CAN WE HELP?
MOST COMMON QUESTIONS:
What is the status of my order?
Your order is processing until we send an email confirming it has been shipped. Once you receive your email with the tracking number you can track your order.
What are the shipping charges?
Shipping is FREE on orders over $35, and a flat rate of $6.50 on orders under $35. We do not ship to P.O boxes, APO/FPO addresses, or internationally
Can I cancel or change my order?
You can cancel your order BEFORE it has shipped by emailing us at hello@fourrie.com with your order number. Once you receive a shipment conformation your order cannot be canceled.
How quick can I receive my order?
Our standard shipping is 3-7 days depending on the destination; however East Coast orders usually get delivered within 1-2 business days. We ship from our hometown New York City.
What is your return policy?
We are happy to accept returns on all unopened, unused products within 14 business days of the day of purchase. If you wish to return your order please email us at hello@fourrie.com with your order number and reason for cancelation.
What is the best product for my dog?
Our Product Match 3 min quiz is the best way to know what exactly would work for your pup!
Find out your pup’s perfect product match
Want to make sure you’re buying the absolute best pet-care products for your dog’s unique daily needs? Click below to take our FREE quiz to find out which Fourrie tested & approved products will make for your pup’s happiest and healthiest self.